Shipping Policy

 

🚚 Shipping Policy – ShipSwift Connect

At ShipSwift Connect, we’re committed to getting your order to you quickly, safely, and with no surprises. Many of our items ship for free, and we always provide fast, transparent service from checkout to delivery.

🎁 Free Shipping on Many Items

  • We’re proud to offer free standard shipping on most items in our store—no promo codes needed.
  • Free shipping is automatically applied at checkout on eligible products.

  • Look for the "Free Shipping" badge on product pages.

📦 Order Processing

  • Processing Time: Orders are dispatched within 1–2 business days (Monday–Friday, excluding bank holidays).

  • You’ll receive a confirmation email when your order is placed, and another with tracking details once it’s shipped.

  • Please allow slightly more time during busy periods like holidays or store-wide sales.

🇬🇧 UK Shipping Rates & Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard (Royal Mail or Courier) 2–4 working days Free on most items / Flat rate: £3.95
Express 1–2 working days £6.95
Next Day (order before 12 PM) Next working day £9.95

🌍 International Shipping

We ship worldwide!

  • Estimated Delivery Time: 7–21 business days depending on location.

  • Rates: Calculated at checkout based on the weight and destination of your order.

  • Please be aware: customs duties, VAT, and import taxes may apply depending on your country and are the customer’s responsibility.

🔍 Tracking Your Order

  • All orders come with tracking.

  • You’ll receive a tracking number via email once your parcel has been dispatched.

  • You can monitor your order’s progress from warehouse to your door.

🚫 Shipping Delays & Exceptions

We work hard to ensure timely delivery, but delays can occasionally happen due to:

  • Adverse weather or courier disruption

  • Incomplete or inaccurate delivery addresses

  • International customs clearance (outside the UK)

If your delivery is delayed beyond its estimated window, we’ll do everything we can to help sort it.

📮 PO Boxes & BFPO Addresses

Yes, we deliver to PO Boxes and BFPO addresses. Please allow extra time for delivery in these cases.

🛡 Lost, Stolen, or Damaged Packages

We provide optional shipping protection for peace of mind.

  • If your parcel goes missing or arrives damaged, you can make a claim within 7 days of the estimated delivery date.

  • Photos or proof of issue may be required for claims to be processed.

✅ A Few Helpful Tips

  • Double-check your shipping details before confirming your order.

  • Choose a secure delivery address, especially for high-value items.

  • Opt-in for carrier text or email alerts to get real-time updates.

At ShipSwift Connect, we’re here to make your delivery experience as smooth as your shopping one. With free UK shipping on most items and fast, reliable delivery, you can shop with total confidence.